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Program Operations Coordinator

2 months ago

Los Angeles, California, United States Project 180 Full time
Job OverviewPosition Title: Program Coordinator, HEAL
Department: Project 180
Compensation: $33.65/hour

About the Organization
SSG-Project 180 is dedicated to transforming lives through innovative, comprehensive services that empower individuals to remain in their communities rather than in institutional settings. As a pioneer in the forensic treatment field, Project 180 provides exceptional, specialized treatment programs for numerous individuals involved in the justice system. Our initiatives encompass various criminal justice intercepts, including pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release support.

About the Program
The HEAL and "Capstone" initiatives are mental health diversion pilot programs overseen by the Office of the LA County Public Defender. These programs aim to provide dedicated psychologists to conduct 730 Mental Health Evaluations for individuals unable to afford legal representation, thereby creating new avenues for mental health diversion. Project 180 collaborates with the Public Defender to offer clinical staffing and administrative assistance for both programs.

Role Responsibilities
The Program Coordinator will be tasked with managing client referrals, scheduling evaluation appointments, and ensuring clients navigate the evaluation process effectively. This role requires close collaboration with indigent defense agencies to process referrals, in-house psychologists to manage appointment schedules, and clients to coordinate necessary arrangements. As a foundational member of the program team, the Coordinator will play a crucial role in developing all systems and processes essential for the program's success. Strong organizational, problem-solving, and technological skills are vital for designing, managing, and refining systems that monitor and manage each stage of the program. The Coordinator will report to the Program Supervisor, HEAL + "Capstone" and will operate from Project 180's office.

Key Responsibilities
  • Client Referral Management:
    • Receive and track client referrals from defense agencies, ensuring proper documentation is collected, stored, and distributed.
    • Create and maintain a detailed tracker for all referred clients and their program status.
    • Identify and resolve any issues that may cause clients to deviate from the program.
    • Schedule appointments with psychologists for client evaluations.
    • Receive and distribute 730 Evaluation reports from psychologists in accordance with program policies.
  • Psychologist Calendar Management:
    • Establish each psychologist's weekly schedule based on referrals and program requirements.
    • Coordinate client appointments in the calendar, adhering to program guidelines.
    • Monitor appointment completion and reschedule any missed appointments.
    • Organize both physical and virtual meeting spaces.
    • Develop effective communication systems with psychologists to review schedules and address any issues.
    • Provide logistical support throughout the workday for psychologists.
  • System Development and Maintenance:
    • Design and uphold all necessary systems for organization and communication.
    • Collaborate with relevant parties to troubleshoot daily operational issues.
    • Regularly assess and enhance systems for optimal efficiency and effectiveness.
    • Proactively communicate with the Supervisor regarding overall process status and any changes.
  • Adhere to Project 180 Staff Expectations:
    • Maintain regular attendance; weekend or holiday work may be necessary.
    • Uphold the Agency's mission, values, policies, and procedures.
    • Perform additional duties as assigned by the supervisor.
    • Maintain any required licenses or registrations.

Required Skills and Qualifications
  • Organizational Skills: Ability to systematically manage multiple processes and tasks, ensuring thoroughness.
  • Process Management: Expertise in developing systems to manage tasks in complex environments.
  • Technical Skills: Proficient in MS Excel and/or Google Sheets; quick to learn new technologies.
  • Problem-Solving Skills: Capable of identifying issues and implementing effective solutions promptly.
  • Attention to Detail: Focused on accuracy and thoroughness in task completion.
  • Communication Skills: Proficient in conveying information clearly to diverse audiences.
  • Proactive Approach: Anticipates needs and potential challenges, seeking continuous improvement.

Minimum Qualifications
  • Bachelor's degree in any field from an accredited institution, or at least 2 years of relevant experience in a professional office environment.
  • Experience working with diverse populations.
  • Valid driver's license and proof of insurance required.
  • Must not be under any legal supervision.
  • Verification of Employment Eligibility and Background Check.
  • Strong computer skills, particularly in MS Excel and/or Google Sheets.

Preferred Qualifications
  • Personal experience with homelessness, mental health recovery, or the criminal justice system.
  • Experience with forensic or dual-diagnosed populations.
  • Experience in interdisciplinary teams within mental health or hospital settings.
  • Fluency in Spanish.

Supervisory Responsibilities
None.

Work Environment
Office setting.

Physical Requirements
Ability to move throughout the worksite, which may involve walking, standing, and carrying up to 20 lbs.

Mental Requirements
Ability to perform complex tasks, manage distractions, and interact professionally in high-stress situations.