Academic Operations Manager

11 hours ago


Cupertino California, United States Flex College Prep Full time
{"title": "Academic Operations Supervisor", "description": "Role Overview

FLEX College Prep, a leading educational service provider in California, seeks a dynamic and customer-driven individual to drive sales within assigned markets and provide exceptional service to its diverse client base.

Key Responsibilities
  • Oversee Operations Staff at 3 locations
  • Perform all administrative tasks related to FLEX services, ensuring smooth operations both in-person and online
  • Monitor and track data related to customer satisfaction and student progress
  • Oversee all of FLEX's California facilities, including coordinating lease agreements, and utilities, and maintaining a professional center aesthetic
  • Work with the Director for Academic Service Operations on sales promotions/ pricing structures
  • Coordinate and Facilitate marketing efforts, including webinars, seminars, direct mailings, etc.
  • Manage FLEX institutional partnerships, ensuring excellent student satisfaction
  • Ensure high standards of post-sale service and manage program data and analytics to enhance service quality
  • Maintain an updated CRM system, provide accurate sales forecasts, and optimize lead management
  • Respond to customer inquiries
Requirements
  • Bachelor's degree required
  • MUST have 3+ years exp managing a staff of 4-5 direct reports
  • 2+ years of administrative / sales operations experience
  • Experience working in education, college prep or related industry strongly preferred
  • Strong MS Office and CRM database experience
  • Strong interpersonal communication skills, ability to establish rapport with students, parents, and co-workers
  • Excellent time-management, attention to detail, and organizational skills
  • Proven ability to multi-task
Benefits
  • Compensation range: $70,000 - $80,000 annually
  • Hybrid after 1st 90 days
  • Opportunities for rapid growth and merit-based promotion
  • 2 weeks paid time off + paid company holidays
  • Eligibility to join the Credit Union of Southern California
  • Complimentary WellHub membership
  • Subsidized medical, dental and vision insurance
  • Discounts for FLEX services
  • Free food
", "lang_code": "en-US"}

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