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Sales Learning and Development Facilitator

2 months ago

Alpharetta, United States Fiserv Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our Enterprise Sales Training and Development team as a Enterprise Training Content Delivery Specialist. In this role, you will play a critical part in facilitating the learning and development of our world-class sales organization, working closely with key stakeholders and sales leaders to meet the needs of our Enterprise Sales and Relationship Management teams.

About the Role

As a key member of our team, you will be responsible for applying industry-leading facilitation and development skills to build and deliver highly engaging learning experiences for our high-energy, fast-paced, and elite sales force. You will work closely with subject-matter experts to synthesize detailed, technical, and conceptual information into clear, measurable learning objectives.

Responsibilities

  • Facilitate sales methodology, skills, process, and leadership development content delivery
  • Support established training programs, including onboarding, ongoing training, and manager-coach development across the full range of the ADDIE model
  • Rapidly develop learning content to address the emergent needs of our global-scale sales force and the teams that comprise it
  • Effectively leverage learning and sales enablement technology, including LMS, CMS, CRM, delivery technology, and development tools, to provide highly engaging learning experiences
  • Use strong change management, emotional intelligence, and soft influence skills to unify disparate teams into a consistent, enterprise sales L&D program
  • Coordinate, manage, and facilitate large and small-scale learning events
  • Assist with the management of third-party vendor relationships to effectively collaborate to deliver learning content and navigate the procurement and diligence processes needed to establish and maintain those relationships
  • Continuously work to elevate the effectiveness and experience of all assigned learning and development efforts
  • Collaborate with key stakeholders to assess learning and development needs and identify or develop solutions according to those needs
  • Identify and collaborate with the most qualified subject matter experts to translate detailed, technical, and conceptual information into clear, measurable learning objectives
  • Effectively coordinate, trace, evaluate, and report on multiple learning and development efforts

Requirements

  • 3+ years of demonstrated first-class facilitation skills
  • 3+ years of comprehensive L&D experience
  • Demonstrated knowledge of Learning and Development principles
  • Experience using LMS, CMS, content development, CRM, and other learning and sales enablement technology

Preferred Qualifications

  • Sales methodology facilitation accreditation from independent vendors (Force Management preferred)
  • Bachelor's degree or certification (CPTD, APTD, etc.) in L&D or related field
  • Large-scale consultative sales experience
  • Experience with Cornerstone, Brainshark, Sharepoint, Rise 360, MS Teams, Webex, Salesforce, and Highspot/Seismic/Big Tin Can

About Fiserv

Fiserv is a global leader in financial services technology, providing innovative solutions to help our clients succeed in a rapidly changing world. We value the unique abilities and outlook that veterans, military spouses, Guard, and Reservists bring to our global team.