Area Manager
1 day ago
We are a leading wellness company dedicated to making healthy living convenient and delicious. With over 100 retail stores, a strong presence in supermarkets, and a growing online platform, we are committed to empowering your wellness journey.
Job Purpose:The Area Manager is a key leadership role responsible for overseeing the sales performance, guest experience, operations, hiring, and talent development of their stores. This role requires a strong leader who can create an environment that exceeds guests' expectations, with maximum productivity, profitability, and sales results.
Key Responsibilities:- Exceed sales and plan goals for their stores
- Focus on company sales growth and profitability through selling, teamwork, superior product knowledge, and impeccable guest experience
- Implement active and engaged product selling and sampling in-store and at the sample carts throughout the day
- Foster a guest-obsessed culture that prioritizes the guest experience and delivers on sales goals
- Oversee the mystery shop and NPS programs to deliver a memorable guest experience in each location
- Manage teams of hourly team members, interviewing, developing, coaching, evaluating, and retaining talent
- Conduct business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas
- Manage the store's P&L, KPIs, and inventory management
- Manage and track labor costs for their store
- Utilize financial tools and resources to identify and proactively address opportunities in in-store performance
- Oversee the store's cleanliness, operational excellence, food safety, and handling
- Maintain a schedule that aligns with guest and business needs and maintains a presence in all dayparts
- Ensure store adherence to federal and local safety standards, including food safety, OSHA, CDC, ADA, wage, and hours laws
- 3+ years of work experience as a Store Manager of a retail store or restaurant, managing a team of at least 15 team members
- Interest in health and wellness
- Ability to build guest relationships and deliver exceptional service
- Ability to adapt and embrace new procedures, processes, and champion change
- Sound judgment when making decisions and mediating conflict
- Excellent verbal and written communication skills with proficiency in English
- Proficiency in sales principles, KPI deliverables, and guest service practices
- Food Handler Card or applicable state-specific requirement
- Proven track record of managing a Profit and Loss statement
- Basic knowledge of MS Office: Word, PowerPoint, and Excel
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