Customer Support Specialist at Geek Squad

1 week ago


Duarte, California, United States Best Buy Full time

Position Overview

As a Geek Squad Customer Care Agent, your primary responsibility will be to address and resolve delivery and installation challenges faced by our clients. This includes managing issues related to product or property damage, system malfunctions, product availability, rescheduling, and providing status updates. You will collaborate daily with retail locations, field support teams, and external clients. Demonstrating strong relationship-building abilities, effective communication skills, and a dedication to enhancing customer experiences will be essential in this role.

Key Responsibilities

  • Provide timely and satisfactory resolutions to customer inquiries.
  • Conduct root cause analysis for every issue escalation to enhance Geek Squad operations.
  • Coordinate with business partners to address escalations within agreed service levels.
  • Notify clients of any product or service delays.
  • Maintain clear, concise, and up-to-date documentation.
  • Gather insights and offer feedback to relevant teams to foster continuous improvement.

Basic Qualifications

  • Minimum of 1 year of experience in service-oriented roles, retail, or related fields.
  • Proficient written and verbal communication skills.

Preferred Qualifications

  • At least 2 years of experience in service-oriented roles, retail, or related fields.

Benefits

We are dedicated to supporting our employees' well-being both professionally and personally. Our comprehensive benefits package includes:

  • Competitive compensation.
  • Generous employee discounts.
  • Financial savings and retirement resources.
  • Support for physical and mental health.

About Best Buy

As part of the Best Buy family, you will contribute to our mission of enriching lives through technology. We strive to personalize tech solutions for every stage of life — whether in our stores, online, or in customers' homes. Our culture emphasizes the importance of valuing and supporting our exceptional employees, fostering a great workplace where unique career opportunities can flourish. We aim to create an environment where you can bring your authentic self to work.

Equal Opportunity Employer



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