Hotel Operations Leader

4 days ago


Honolulu, Hawaii, United States Highgate Hotels Full time

Job Summary:

The Front Office Manager is a key member of the hotel team, responsible for ensuring the smooth operation of the guest services, concierge, and uniformed services/transportation departments. This role requires a high level of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Respond to all guest requests, problems, complaints, and accidents in a timely and professional manner.
  • Motivate, coach, counsel, and discipline guest services personnel to ensure excellent customer service.
  • Develop and implement strategies to maximize room revenue and occupancy.
  • Monitor and maintain accurate records of guest interactions, including comments, complaints, and feedback.
  • Collaborate with other departments, such as housekeeping and reservations, to ensure seamless guest experiences.
  • Ensure compliance with hotel policies, procedures, and standards.
  • Participate in regular meetings and training sessions to stay up-to-date on hotel operations and best practices.

Requirements:

  • At least 5 years of progressive experience in a hotel or related field.
  • Supervisory experience required.
  • Union experience preferred.
  • Excellent customer service skills and ability to multitask.
  • Proficient in Windows and Microsoft Office.
  • Able to work long hours as required.

Working Conditions:

The Front Office Manager will work in a fast-paced hotel environment, interacting with guests, employees, and other departments. The role requires a high level of energy, attention to detail, and ability to work under pressure.

Salary Range: $65K - $75K



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