Hotel Operations Leader
4 days ago
Job Summary:
The Front Office Manager is a key member of the hotel team, responsible for ensuring the smooth operation of the guest services, concierge, and uniformed services/transportation departments. This role requires a high level of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Respond to all guest requests, problems, complaints, and accidents in a timely and professional manner.
- Motivate, coach, counsel, and discipline guest services personnel to ensure excellent customer service.
- Develop and implement strategies to maximize room revenue and occupancy.
- Monitor and maintain accurate records of guest interactions, including comments, complaints, and feedback.
- Collaborate with other departments, such as housekeeping and reservations, to ensure seamless guest experiences.
- Ensure compliance with hotel policies, procedures, and standards.
- Participate in regular meetings and training sessions to stay up-to-date on hotel operations and best practices.
Requirements:
- At least 5 years of progressive experience in a hotel or related field.
- Supervisory experience required.
- Union experience preferred.
- Excellent customer service skills and ability to multitask.
- Proficient in Windows and Microsoft Office.
- Able to work long hours as required.
Working Conditions:
The Front Office Manager will work in a fast-paced hotel environment, interacting with guests, employees, and other departments. The role requires a high level of energy, attention to detail, and ability to work under pressure.
Salary Range: $65K - $75K
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