Operations Supervisor
5 days ago
As an Operations Supervisor, you will play a crucial role in facilitating the daily operational activities of our establishment.
This position encompasses a variety of responsibilities, and as you gain certifications, you will be expected to provide enhanced leadership in specific areas such as Opening/Closing, Kitchen Management, and Customer Engagement.
You may also oversee overall operational effectiveness and may be assigned additional managerial duties as necessary.Key Responsibilities:
- Educate, monitor, and enforce food safety protocols among team members.
- Conduct inspections to ensure the establishment is prepared for opening and closing.
- Engage with team members and management through regular meetings and briefings, fostering a collaborative environment that promotes employee retention.
- Oversee, coordinate, and assign operational tasks while ensuring adherence to all company policies and procedures.
- Guarantee that quality, production, and service standards are upheld to create a safe, efficient, and professional atmosphere for both customers and staff.
Qualifications:
- High School Diploma or GED is mandatory.
- Must be at least 18 years old.
- A minimum of one year of experience in the restaurant industry is required.
- At least six months of experience in a restaurant, retail, or customer service role is preferred.
- Ability to manage multiple tasks while maintaining composure and providing sound guidance. Must be capable of both receiving and giving direction, working effectively in a team setting, and demonstrating a strong customer service orientation.
- Must exhibit professionalism, composure, and discretion when addressing customer concerns and issues.
- Ability to work accurately in a fast-paced environment that may involve noise and varying temperatures. Must be able to stand for extended periods and perform physical tasks such as lifting (up to 25-50 pounds), reaching, pushing, pulling, bending, kneeling, and stooping.
- Must be available for regular and prompt attendance, with the flexibility to work various shifts throughout the week.
We are proud to be an equal opportunity employer.
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