Service Coordinator

4 weeks ago


Richmond, Virginia, United States VinFast Full time
Job Summary

VinFast is seeking a highly skilled Service Assistant to join our team. As a Service Assistant, you will play a critical role in ensuring the smooth operation of our Service Center. This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.

Key Responsibilities
  • Support technicians, parts operations, and front of house staff to increase general productivity for the service center
  • Coordinate the drop off and pickups of customer cars, ensuring timely and efficient service
  • Collect payments from customers in a timely and professional manner
  • Deliver vehicles between production, service, and sales operations, maintaining a high level of customer satisfaction
  • Clean and detail vehicles on a regular basis, adhering to high standards of quality and cleanliness
  • Expedite parts requirements as directed from the Parts Advisor, ensuring minimal downtime for customers
  • Perform additional responsibilities as assigned to meet business needs
Requirements
  • Valid driver's license required
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Skilled at multi-tasking and prioritization of tasks, with a high level of organizational ability
  • Willingness to learn about the EV industry and stay up-to-date on current news and developments
  • Car detailing experience is a plus, but not required
About VinFast

VinFast is a driving force in the global smart electric vehicle revolution. We are committed to fair, equitable, and transparent compensation, and offer a competitive salary and benefits package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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