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Client Service Coordinator

1 month ago

Richmond, Virginia, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, ensuring exceptional client care and maximizing productivity of the veterinary medical team. This role requires strong communication and organizational skills, with a focus on providing professional, efficient, and exceptional service at all times.

Key Responsibilities
  • Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements
  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.