Guest Services Representative

2 weeks ago


Irving, Texas, United States Texas Western Hospitality Group Full time

Position Overview

Location
Texas Western Hospitality Group

Employment Type
Part Time

Work Schedule
Flexible Shifts

Role Summary

The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience.


Welcomes guests with professionalism, efficiently checks them into the hotel, and utilizes up-selling techniques to enhance room rates. Prepares for group arrivals and special guest check-ins.

Greets and assigns rooms to guests with a friendly demeanor.

Maintains confidentiality regarding guest information, ensuring integrity at all times.

Handles incoming calls appropriately, taking accurate messages for guests.

Supports sales and marketing initiatives as directed by management.

Processes wake-up call requests and ensures timely delivery.

Records essential guest information in the logbook.

Restocks and maintains cleanliness in the continental breakfast area.

Ensures that the lobby and common areas are tidy and welcoming.

Assists with laundry duties as required.

Facilitates guest check-ins and check-outs, processing payments according to established protocols.

Answers phone calls promptly and courteously.


Promotes hotel amenities and services, staying informed about upcoming events and local attractions.


Provides information to guests regarding the property and local points of interest.

Arranges transportation for guests as needed.

Utilizes problem-solving skills to address guest concerns and ensure satisfaction.


Resolves minor issues to the guest's satisfaction and escalates major concerns to management.

Responds swiftly to guest requests or complaints, ensuring follow-up for satisfaction.

Completes daily financial documentation, including cash handling and adjustments.


Manages departmental accounting, ensuring accurate posting of charges and completion of cashier reports.

Balances cash at the beginning and end of each shift.

Communicates messages using various tools such as computers and telephones.

Maintains a professional appearance and demeanor at all times.

Adheres to company policies and procedures.

Note:
Additional responsibilities may be assigned by management.

  • Irving, Texas, United States Texas Western Hospitality Group Full time

    Job OverviewLocationTexas Western Hospitality GroupEmployment TypePart-TimeShift AvailabilityFlexibleRole SummaryThe Guest Services Representative is responsible for ensuring a welcoming and efficient experience for all guests. This role includes:Managing guest reservations and coordinating with the reservation center.Checking guests in and out of the hotel...


  • Irving, Texas, United States Texas Western Hospitality Group Full time

    Job OverviewLocation Texas Western Hospitality Group Employment Type Part Time Shift Availability Flexible Position Summary The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience. Welcomes guests with a friendly demeanor, efficiently registers them into...


  • Irving, Texas, United States Homewood Suites Irving Full time

    Job Title: Front Desk AgentCompany: Homewood Suites IrvingJob Overview:As a Front Desk Agent, you will be integral in delivering outstanding customer service by welcoming and registering guests while managing their accounts with precision. Your key responsibilities will include: Welcoming guests, managing reservations, and performing concierge duties....


  • Irving, Texas, United States Homewood Suites Irving Full time

    Job Title: Front Desk AgentCompany: Homewood Suites IrvingJob Overview:As a Front Desk Agent, you will be integral in delivering outstanding customer service by warmly welcoming and registering guests while efficiently managing their accounts. Your key responsibilities will include: Welcoming guests, processing reservations, and performing concierge duties....


  • Irving, Texas, United States Homewood Suites Irving Full time

    Job Title: Front Desk AgentCompany: Homewood Suites IrvingJob Overview:As a Front Desk Agent, you will be instrumental in delivering outstanding guest experiences by efficiently welcoming and registering visitors while managing their accounts. Your key responsibilities will include: Welcoming guests, processing reservations, and performing concierge duties...


  • Irving, Texas, United States Quorum Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Quorum Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Check-in/Check-out: Register guests,...


  • Irving, Texas, United States Quorum Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Quorum Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Registration and Check-In/Check-Out:...


  • Irving, Texas, United States Remington Full time

    Position OverviewKey ResponsibilitiesWelcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation blocking as needed.Ensure accurate and timely posting of all charges to guest accounts.Maintain a thorough understanding of the Front Office systems, whether...


  • Irving, Texas, United States Remington Full time

    Job OverviewKey ResponsibilitiesWelcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes.Ensure accurate posting of all charges in a timely and precise manner.Maintain a thorough understanding of the Front Office systems, handling both routine and infrequent transactions.Effectively manage cash...


  • Irving, Texas, United States Remington Full time

    Job OverviewKey ResponsibilitiesWelcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes.Ensure accurate posting of all charges and maintain knowledge of billing procedures.Demonstrate proficiency in the Front Office management system, handling both routine and infrequent transactions with ease.Oversee...


  • Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position: Senior Guest Services SupervisorOverview:The Senior Guest Services Supervisor is tasked with overseeing the front desk operations, ensuring that exceptional service is consistently delivered to a diverse clientele, including guests, prospective visitors, vendor partners, and team members.Key Responsibilities:Supervise front desk activities to...


  • Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position Title: Senior Guest Services SupervisorJob Overview:The Senior Guest Services Supervisor is tasked with overseeing the front desk operations of the hotel, ensuring that all guests receive outstanding service. This role involves interacting with a diverse range of individuals daily, including guests, prospective visitors, vendor partners, and team...


  • Irving, Texas, United States Wyndham Hotels & Resorts Full time

    Position: Senior Guest Services CoordinatorLocation: Irving, TXCompany: Wyndham Hotels & ResortsOverview:The Senior Guest Services Coordinator is tasked with overseeing the front desk operations of the hotel, ensuring that outstanding service is consistently delivered to a diverse range of individuals, including guests, prospective visitors, vendor partners,...


  • Irving, Texas, United States Hersha Hospitality Management Full time

    Position OverviewAs a Hospitality Service Representative, you will play a crucial role in ensuring a welcoming environment for our guests. Your responsibilities will include:Welcoming Guests: Warmly greet and assist guests during their check-in and check-out processes, ensuring a smooth and pleasant experience.Guest Engagement: Provide exceptional service by...


  • Irving, Texas, United States CHUCK E CHEESE Full time

    Job Summary: We are seeking a highly skilled and bilingual customer service representative to join our team at Chuck E. Cheese. As a customer service representative, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Take incoming...


  • Irving, Texas, United States Remington Hotels Full time

    Position Overview:As a Guest Services Supervisor, you will play a pivotal role in ensuring a seamless experience for our guests at Remington Hotels. Your primary focus will be on delivering exceptional service and managing front office operations effectively.Key Responsibilities:Proactively identify and meet guest needs to foster positive relationships.Lead...


  • Irving, Texas, United States Remington Hotels Full time

    Position Overview: Guest Services ManagerKey Responsibilities:Proactively address and meet guest requirements to foster positive experiences.Manage front desk personnel, including recruitment, training, and shift scheduling.Handle guest grievances and ensure their satisfaction.Efficiently oversee front office functions and operations.About Remington...


  • Irving, Texas, United States Remington Hotels Full time

    Position Overview:As a Front Office Manager, you will play a pivotal role in ensuring exceptional guest experiences and smooth front office operations.Key Responsibilities:Proactively identify and address guest needs to foster positive relationships.Manage front office staff, including recruitment, training, and scheduling duties.Handle guest complaints...


  • Irving, Texas, United States Pollo Campero Full time

    Job DescriptionAt Pollo Campero, we are seeking a highly skilled and customer-focused Customer Service Representative to join our Front of House Team. As a key member of our team, you will be responsible for providing an exceptional dining experience for our guests.Key Responsibilities:Guest Welcome and Service: Greet new and repeat guests with a warm smile...


  • Irving, Texas, United States Hersha Hospitality Management Full time

    Position OverviewAs a Hospitality Service Representative, you will play a crucial role in ensuring that our guests have a memorable experience at our establishment. Your responsibilities will include:Welcoming Guests: Provide a warm and friendly reception to all guests, ensuring they feel valued and appreciated.Registration Process: Efficiently manage the...