Guest Services Representative
1 week ago
Key Responsibilities
- Welcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation blocking as needed.
- Ensure accurate and timely posting of all charges to guest accounts.
- Maintain a thorough understanding of the Front Office systems, whether computerized or manual, including all daily operations and infrequent tasks.
- Handle cash transactions responsibly, including the receipt of cash, checks, and credit card payments, ensuring correct change is provided.
- Review special requests in reservations and coordinate room assignments accordingly.
- Possess knowledge of hotel pricing structures, discounts, and the appropriate handling of each.
- Understand reservation protocols and procedures, including the ability to process same-day bookings efficiently. Be familiar with cancellation and relocation processes when required.
Located in a vibrant area, this position offers an opportunity to be part of a dynamic hospitality team, providing exceptional service to guests.
Candidate Profile
Desired Attributes
- Strong work ethic and self-motivation.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A collaborative spirit, thriving in a team-oriented environment focused on delivering outstanding guest experiences.
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