Guest Services Representative
1 week ago
Key Responsibilities
- Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes.
- Ensure accurate posting of all charges in a timely and precise manner.
- Maintain a thorough understanding of the Front Office systems, handling both routine and infrequent transactions.
- Effectively manage cash transactions, including the receipt of payments and providing correct change.
- Review special requests from guests and allocate rooms accordingly.
- Possess comprehensive knowledge of hotel pricing, discounts, and applicable procedures.
- Understand reservation protocols, including the ability to process same-day bookings swiftly, while adhering to cancellation and relocation policies when necessary.
Experience a fulfilling stay at a premier hotel, known for its sophisticated event spaces and welcoming atmosphere. Conveniently situated near a major transportation hub, we offer complimentary shuttle services for ease of access.
Candidate Profile
Desired Attributes
- Strong work ethic and proactive attitude.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A collaborative spirit, thriving in a team environment dedicated to delivering exceptional guest experiences.
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