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Guest Services Representative

2 months ago

Irving, Texas, United States Homewood Suites Irving Full time
Job Title: Front Desk Agent

Company: Homewood Suites Irving

Job Overview:
As a Front Desk Agent, you will be integral in delivering outstanding customer service by warmly welcoming and registering guests while efficiently managing their accounts. Your key responsibilities will include:
  • Welcoming guests, processing reservations, and performing concierge duties.
  • Providing attentive, friendly, and efficient service to enhance guest satisfaction and optimize room occupancy.
Qualifications:
  • A High School diploma or equivalent is required; coursework in hospitality or a related field is advantageous.
  • Previous experience in the hospitality industry is preferred.
  • A positive demeanor, exceptional customer service abilities, and effective multitasking and problem-solving skills are essential.
  • Strong communication skills and the ability to handle high-pressure situations are necessary.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Familiarity with hotel services and guest offerings is a plus.
  • Proficiency in Microsoft Office applications is required.
Key Responsibilities:
  • Engage with guests and team members in a polite and service-oriented manner.
  • Uphold high grooming standards and comply with company policies and regulations.
  • Operate the Front Desk smoothly and address guest inquiries in a timely and courteous manner.
  • Stay knowledgeable about hotel amenities, promotions, and local attractions to assist guests effectively.
  • Manage check-ins, check-outs, and guest requests with professionalism.
  • Keep a tidy and organized workspace and assist in other hotel areas as necessary.
Company Overview:
  • Homewood Suites Irving is dedicated to providing a welcoming environment for guests.
  • We pride ourselves on our commitment to exceptional service and quality.
Benefits:
  • A competitive benefits package is offered, including Medical, Dental, Vision coverage, Disability Income, Life Insurance, Paid Time Off, and a 401k plan.
  • Daily Pay options are available for full-time employees.