ServiceNow Engineer IV

4 days ago

Houston, Texas, United States The Friedkin Group Full time
About the Role

We are seeking a highly skilled ServiceNow Engineer IV to join our team at The Friedkin Group. As a key member of our IT department, you will be responsible for improving user experience, optimizing workflows, and identifying low-code opportunities to drive business outcomes.

Key Responsibilities
  • Design and implement user-centric workflows on the ServiceNow platform to enhance user experience.
  • Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
  • Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
  • Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
  • Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
  • Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize QA and Security.
  • Assist in troubleshooting production issues, manage time effectively, and work independently to meet deadlines.
Requirements
  • Bachelor's Degree and 8+ years of experience in a related field or equivalent combination of education and experience.
  • 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
  • 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
  • 8+ years of experience delivering IT solutions to business initiatives.
  • Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management.
  • Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
  • UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
  • Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
  • Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
  • Experience delivering solutions utilizing Agile methodologies.
  • Certified System Administrator Required.
  • IT Service Management Preferred.
  • Certified Application Developer Preferred.
What We Offer

We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship.

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