ServiceNow UX Workflow Specialist
3 weeks ago
A key client of Optimus needs an experienced ServiceNow professional to enhance user experience and help end-users utilize low-code solutions to create needed workflows and solutions. This is a hybrid role: part developer / part UX process flow mentor/trailblazer.
This role is on-site 4 days a week in Houston, TX. Other than the 1 flex day, working remotely is not an option for this role.
Qualified candidates please send your resume to the hiring manager.
Requirements:
- Bachelor's Degree required
- 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
- 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
- 8+ years of experience delivering IT solutions to business initiatives.
- Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
- Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
- UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
- Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
- Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
- Experience delivering solutions utilizing Agile methodologies.
- Certified System Administrator Required
- IT Service Management Preferred
- Certified Application Developer Preferred
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