ServiceNow Engineer IV

4 weeks ago

Houston, Texas, United States The Friedkin Group Full time
About the Role

We are seeking a highly skilled ServiceNow Engineer IV to join our team at The Friedkin Group. As a key member of our IT team, you will be responsible for improving user experience, optimizing workflows, and identifying low-code opportunities to drive business outcomes.

Key Responsibilities
  • Design and implement user-centric workflows on the ServiceNow platform to enhance user experience
  • Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness
  • Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements
  • Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise
  • Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing
  • Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First" in all implementations
  • Assist in troubleshooting production issues, manage time effectively, and work independently to meet deadlines
Requirements
  • Bachelor's Degree and 8+ years of experience in a related field or equivalent combination of education and experience
  • 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows
  • 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives
  • 8+ years of experience delivering IT solutions to business initiatives
  • Expertise in leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management
  • Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement
  • Demonstrated delivery of unified user-friendly experiences across multiple touchpoints
  • Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes
  • Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF)
  • Experience delivering solutions utilizing Agile methodologies
  • Certified System Administrator required
  • IT Service Management preferred
  • Certified Application Developer preferred
What We Offer

We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices.

Travel Requirements

10% Occasionally required to travel to other sites, including out-of-state, where applicable for business.

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