ServiceNow Engineer IV

4 weeks ago


Houston, Texas, United States Royal & Ross Full time
Job Summary:

The Royal & Ross ServiceNow Engineer IV will be responsible for improving user experience, optimizing workflows, and identifying low-code opportunities for technical and business stakeholders. This role requires expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.

Key Responsibilities:

  • Design and implement user-centric workflows on the ServiceNow platform.
  • Leverage process engineering expertise to streamline and optimize workflows.
  • Collaborate with business stakeholders to identify and develop low-code opportunities.
  • Establish feedback loops with end-users to gather insights and drive adoption.
  • Provide training and support to end-users.
  • Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize QA and security.

Requirements:

  • Bachelor's Degree
  • 8+ years of experience in related field or possess an equivalent combination of education and experience.
  • 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
  • 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
  • 8+ years of experience delivering IT solutions to business initiatives.

Preferred Qualifications:

  • Experience delivering solutions utilizing Agile methodologies.
  • Certified System Administrator Required
  • IT Service Management Preferred
  • Certified Application Developer Preferred


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