ServiceNow Engineer IV
4 weeks ago
The Royal & Ross ServiceNow Engineer IV will be responsible for improving user experience, optimizing workflows, and identifying low-code opportunities for technical and business stakeholders. This role requires expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.
Key Responsibilities:
- Design and implement user-centric workflows on the ServiceNow platform.
- Leverage process engineering expertise to streamline and optimize workflows.
- Collaborate with business stakeholders to identify and develop low-code opportunities.
- Establish feedback loops with end-users to gather insights and drive adoption.
- Provide training and support to end-users.
- Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize QA and security.
Requirements:
- Bachelor's Degree
- 8+ years of experience in related field or possess an equivalent combination of education and experience.
- 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
- 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
- 8+ years of experience delivering IT solutions to business initiatives.
Preferred Qualifications:
- Experience delivering solutions utilizing Agile methodologies.
- Certified System Administrator Required
- IT Service Management Preferred
- Certified Application Developer Preferred
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