ServiceNow Engineer IV

4 weeks ago

Houston, Texas, United States The Friedkin Group Full time
Job Summary

We are seeking a highly skilled ServiceNow Engineer IV to join our team at The Friedkin Group. As a key member of our IT team, you will be responsible for improving user experience, optimizing workflows, and identifying low-code opportunities for both technical and business stakeholders.

Key Responsibilities
  • Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
  • Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
  • Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
  • Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
  • Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
  • Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize 'QA and Security First' in all implementations.
  • Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, and work independently to meet deadlines.
Requirements
  • Bachelor's Degree Required
  • 8+ years of experience in a related field or equivalent combination of education and experience.
  • 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
  • 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
  • 8+ years of experience delivering IT solutions to business initiatives.
  • Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management.
  • Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
  • UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
  • Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
  • Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
  • Experience delivering solutions utilizing Agile methodologies.
  • Certified System Administrator Required
  • IT Service Management Preferred
  • Certified Application Developer Preferred
Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

10% Occasionally required to travel to other sites, including out-of-state, where applicable for business.

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