ServiceNow UX Workflow Engineer

5 days ago


Houston, Texas, United States Optimus - People. Solutions. Delivered. Full time
Optimus - People. Solutions. Delivered.

A key client of Optimus needs an experienced ServiceNow professional to enhance user experience and help end-users utilize low-code solutions to create needed workflows and solutions. This is a hybrid role: part developer / part UX process flow mentor/trailblazer.

This role is on-site 4 days a week in Houston, TX. Other than the 1 flex day, working remotely is not an option for this role.

Qualified candidates please send your resume to Jennifer.

Per our client's specifications, candidates are required to be US Citizens, Green Card holders, or independently authorized to work in the US. We are unable to provide H1 visa sponsorship at this time. No C2C will be considered for this opportunity.

Requirements:
  • Bachelor's Degree required
  • 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
  • 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
  • 8+ years of experience delivering IT solutions to business initiatives.
  • Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
  • Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
  • UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
  • Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
  • Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
  • Experience delivering solutions utilizing Agile methodologies.
  • Certified System Administrator Required
  • IT Service Management Preferred
  • Certified Application Developer Preferred


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