Global Internet Support Expert

4 days ago


San Francisco, California, United States Cloudflare Inc Full time
About the Job
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and being a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages etc.

Key Responsibilities
- Providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages etc.
- Working with our customers on a variety of technical support issues
- Collaborating with the Technical Operations team that is responsible for running our global distributed network

Requirements
- Previous experience working as part of a team in a customer-facing role
- Experience solving HTTP, DNS and other networking-related problems
- Knowledge of common web development language (for example, Javascript)
- Understanding how the Internet works
- Experience working in a support role where you thrived every time you resolved a ticket
- Ability to communicate through various support channels and always put the customer first

What We Offer
- Salary Range: $120,000 - $180,000 per year
- Opportunity to learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies
- Bonus Points for familiarity with Cloudflare, knowledge of problem-solving with command line tools, and knowledge of Nginx, Apache, IIS or any other web servers, DNS / CDN - Cache / SSL / Cloudflare Workers, PostgreSQL, MySQL, MS SQL or other database servers, Cloudflare Workers or JavaScript, Video encoding and streaming solutions

How to Apply
Please send your application to the address provided below. We look forward to hearing from you.

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