Global IT Service Delivery Expert

5 days ago


San Francisco, California, United States AppsFlyer Ltd. Full time

At AppsFlyer Ltd., we strive to deliver exceptional experiences for our customers while prioritizing their privacy. Our advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies empower creators and 10,000+ technology partners worldwide.

We are seeking a skilled Global IT Service Delivery Expert to maintain the seamless operation of our IT services. This pivotal role involves providing essential technical assistance to end-users, diagnosing and resolving hardware & software issues, and supporting IT infrastructure. The successful candidate will partner closely with the IT team in HQ to maintain and improve systems and ensure the team has the resources to work effectively.

Key Responsibilities:

  • Deliver expedient technical support globally, focusing on the NA and LATAM regions
  • Efficiently manage and respond to service requests via our ticketing system (JIRA)
  • Set up and configure new team member workstations, hardware, and software
  • Administer user accounts and permissions through Okta and other systems
  • Document support processes, incidents, and resolutions accurately
  • Work with senior IT staff to escalate and resolve complex issues
  • Ensure compliance with company IT policies and security standards
  • Conduct installation, configuration, and troubleshooting of end-user devices, software, and hardware
  • Address Tier 1 network and connectivity issues within office environments
  • Support the IT aspects of team member onboarding and offboarding procedures
  • Offer technical assistance for video conferencing, audio/visual equipment, and organizational events
  • Keep IT inventory records precise and current, assuring asset management accuracy
  • Participate in projects aimed at improving IT services and infrastructure

Requirements:

  • 1+ years of proven experience in an IT Support or Help Desk position
  • Demonstrated ability to diagnose and resolve technical issues effectively
  • A highly customer-centric mindset with experience in delivering excellent service
  • Hands-on experience with macOS and Windows OS environments and strong problem-solving capabilities
  • Familiarity with Okta, remote access tools, and basic networking
  • Self-motivation with the capacity to operate autonomously while adhering to guidelines and best practices
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly

Benefits:

  • This is an in-person position, Monday - Friday from 8am - 5pm PT
  • For our SF-based candidates, the expected On Target Earnings (OTE) are between $100,000 and $120,000 (including bonus or commission)

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation.



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