Technical Solutions Specialist
3 days ago
About the Role:
We are seeking a skilled Technical Solutions Specialist to join our team at IQVIA. In this role, you will provide technical support for an Endoscopy medical device system, delivering operator training and on-site instrument implementation assistance.
Key Responsibilities:
- Organize, test, and update medical devices; install and configure hardware, software, and network products.
- Set up and organize equipment and workstations.
- Facilitate onsite customer training of new equipment.
- Effectively manage instrument implementation projects; assist customers in performing instrument verification studies.
- Complete required documentation according to policies and procedures.
- Work with internal resources and the customer to resolve technical issues.
- Ensure new instrument implementations meet timeline, budget, and customer satisfaction goals.
About You:
- You have a minimum 2-3 years' experience utilizing IT systems and processes.
- You possess knowledge of Software & Cloud infrastructure.
- You are able to travel regionally or nationally as needed (approximately 50% travel).
- You are a self-starter with the ability to work independently in an unstructured environment.
- You have effective communication skills, both written and verbal.
- You are proficient in MS Office Suite, Service Based Software, CRM, and EP Evaluator.
About IQVIA:
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
The potential base pay range for this role is $30-$38 per hour, with additional incentive plans, bonuses, and/or other forms of compensation available. A range of health and welfare and/or other benefits also apply.
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