Culinary Operations Supervisor
1 week ago
Compensation:
$0 per year - $0 per year At Great Wolf, the Culinary Operations Supervisor oversees the daily functions of a dining establishment, ensuring that all areas are maintained in a clean and organized manner. The Supervisor is accountable for setting standards, training staff, coordinating schedules/resources, inspecting workflows, managing inventory, and ensuring equipment supplies are adequate.
Career Advancement Opportunities:
Professional Growth:
A fantastic environment to initiate or elevate your career through cross-training, scholarship programs, and talent development initiatives at all levels.
Exclusive Benefits:
Enjoy unique perks for yourself, your family, and friends – including discounted vacations and employee referral bonuses.
Educational Opportunities:
Access Great Wolf University for on-the-job training, functional training, and leadership development.
Wellness Focus:
We provide flexible scheduling, a comprehensive wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
Diversity and Inclusion:
Be part of a team that celebrates diversity and inclusion through initiatives that ensure everyone feels valued and recognized.
Benefits Include:
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Key Responsibilities:
- Responsible for training and developing staff for potential career growth, providing constructive feedback, and making personnel-related decisions.
- Ensures effective staff scheduling to enhance customer satisfaction and meet financial goals.
- Conducts performance evaluations, investigations, disciplinary actions, salary planning, and all other staff-related functions.
- Acts as the primary contact for customer escalations, ensuring issues are resolved in accordance with Great Wolf policies.
- Interacts with customers to take food and beverage orders, processes them via the Point of Sale system, and prepares customer orders.
- Ensures register balances and daily financial reporting are accurate.
- Maintains food and beverage readiness by notifying staff of service standards, ensuring adequate supply and inventory levels, and keeping equipment operational through troubleshooting, maintenance, or repair requests.
Basic Qualifications:
- High School diploma or equivalent experience.
- Minimum of 1 year supervisory experience in a food or restaurant environment.
- Proven ability to effectively resolve conflicts.
- Willingness to work a flexible schedule, including nights, weekends, and holidays as needed.
Desired Qualifications:
- Comprehensive understanding of sanitation practices and experience in maintaining a clean food environment.
- Excellent customer service skills.
- Positive attitude.
Physical Requirements:
- Ability to lift 30 lbs.
- Ability to stand/sit for extended periods.
- Ability to bend, stretch, and twist.
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