Customer Service Representative
7 days ago
**Job Summary**
We are seeking a highly skilled and detail-oriented Casino Cashier to join our team at Bettendorf. As a key member of our gaming operations, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining accurate records.
Key Responsibilities:
- Process cash transactions, including cashing customers' tickets and chips, and providing correct change.
- Assist other departments with cash transactions, such as slot jackpots, table fills/credits, and other cash-related activities.
- Accurately count and record assigned funds, making exchanges throughout the shift as needed.
- Verify and document personal identification information for check and cash advance transactions.
- Issue player cards for new and existing accounts, explaining benefits and perks associated with the players club.
- Perform other duties as assigned by management.
Requirements:
- Strong verbal communication skills and ability to work effectively in a fast-paced environment.
- Proficiency in using computer, telephone, 10-key calculator, ATM/credit card machine, currency counter, embosser, and printer/copier.
- Ability to multitask and perform duties under frequent time pressures.
- Must be able to obtain and maintain a valid state gaming license.
- Ability to complete forms and perform basic math functions.
- High School diploma or GED preferred.
Physical Demands and Work Environment:
- Ability to stand for long periods of time.
- Must be able to lift up to 30 pounds.
- Work environment may include smoke and variable temperature, lighting, and noise levels.
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