Customer Service Representative

7 days ago


Bettendorf, Iowa, United States Bettendorf Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Casino Cashier to join our team at Bettendorf. As a key member of our gaming operations, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining accurate records.

Key Responsibilities:

  • Process cash transactions, including cashing customers' tickets and chips, and providing correct change.
  • Assist other departments with cash transactions, such as slot jackpots, table fills/credits, and other cash-related activities.
  • Accurately count and record assigned funds, making exchanges throughout the shift as needed.
  • Verify and document personal identification information for check and cash advance transactions.
  • Issue player cards for new and existing accounts, explaining benefits and perks associated with the players club.
  • Perform other duties as assigned by management.

Requirements:

  • Strong verbal communication skills and ability to work effectively in a fast-paced environment.
  • Proficiency in using computer, telephone, 10-key calculator, ATM/credit card machine, currency counter, embosser, and printer/copier.
  • Ability to multitask and perform duties under frequent time pressures.
  • Must be able to obtain and maintain a valid state gaming license.
  • Ability to complete forms and perform basic math functions.
  • High School diploma or GED preferred.

Physical Demands and Work Environment:

  • Ability to stand for long periods of time.
  • Must be able to lift up to 30 pounds.
  • Work environment may include smoke and variable temperature, lighting, and noise levels.


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