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Night Auditor and Guest Services Representative

2 months ago

Bettendorf, Iowa, United States Home 2 Suites Bettendorf Full time
Job Overview

Home2 Suites by Hilton is seeking a dedicated Night Auditor and Guest Services Representative to enhance our hospitality team. We are in search of individuals who can accommodate a flexible schedule, which may vary between two to four days a week. The shifts available are from 3 PM to 11 PM and 11 PM to 7 AM.


About Us:

Home2 Suites Bettendorf is part of Frontier Hospitality Group, a locally owned enterprise with over 71 years of experience in the hospitality industry. We proudly manage seven hotels across five esteemed brands, and our commitment to growth continues to flourish. We prioritize a work/life balance that aligns with our employees' needs, whether they prefer to work a couple of days or a full week.


Employee Benefits:

  • Comprehensive Health and Dental Insurance, 401K, and optional Life Insurance.
  • Travel Discounts for relaxation and rejuvenation.
  • Opportunities for professional development and career advancement.

Key Responsibilities:

  • Deliver exceptional customer service to all guests.
  • Manage guest reservations efficiently.
  • Respond to and redirect phone inquiries.
  • Facilitate guest check-ins and check-outs, addressing any inquiries or concerns.
  • Perform additional tasks as assigned within the department.

Qualifications:

  • High School Diploma or GED preferred, but not mandatory.
  • Prior experience in hospitality or customer service is advantageous.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Willingness to work a flexible schedule, including weekends.

We are an Equal Opportunity Employer (EOE/AA/Disabled Veteran).