Senior Sales and Customer Support Representative

2 weeks ago

Bettendorf, Iowa, United States Arconic Full time


Arconic is seeking a highly skilled Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters business unit.


Our mission at GRP is to lead the aluminum industry by offering an extensive range of coil, sheet, and plate products.

We pride ourselves on our innovative solutions that contribute to a sustainable future.


Position Overview:
Reporting to the Customer Sales & Service Supervisor or Manager, the Senior Customer Service and Sales Representative (CSSR) plays a crucial role in delivering exceptional service to our clients, aligning with our business goals.


Key Responsibilities:


The primary responsibility of the Industrial CSSR is to oversee daily account operations and serve as the primary contact between our business and customers.

They are responsible for providing value-added services that ensure maximum customer satisfaction, fostering a competitive edge in the market.

This role requires minimal supervision and demands independent initiative while managing multiple customer accounts and locations.


Core Duties:
  • Manage daily account activities for assigned customers.
  • Process customer orders, handle non-standard entries, perform status checks, expedite orders, and resolve related issues.
  • Develop and maintain positive relationships with customers.
  • Collaborate with Supply Chain Management to ensure material availability for customers.
  • Translate customer specifications prior to order processing.
  • Prepare detailed quotations for pricing.
  • Work with Outside Sales to identify new business opportunities with existing clients.
  • Guide support staff through the customer order cycle process.

Essential Skills and Qualifications:
  • Proficient in customer service principles and practices.
  • Strong negotiation skills to mediate and resolve differences.
  • Service-oriented mindset, actively seeking ways to assist clients.
  • Excellent written and verbal communication skills.
  • Ability to analyze information and draw logical conclusions.
  • Strong organizational skills to manage time effectively.
  • Integrity and reliability in fulfilling job responsibilities.
  • Ability to handle stress in a fast-paced environment.
  • Critical thinking skills to evaluate various solutions to problems.

Basic Qualifications:
  • Associate's degree from an accredited institution.
  • Minimum of 3 years of experience in sales, customer service, supply chain, or related fields.
  • Eligibility to work in the United States.

Preferred Qualifications:
  • Bachelor's degree from an accredited institution.
  • Experience in a manufacturing environment.
  • Proficient in Oracle and MS Office applications.
  • Ability to analyze data from various sources.
  • Bilingual in English and Spanish.


At Arconic, we are committed to creating a diverse and inclusive workplace that values every employee. We strive to deliver sustainable value to our customers, employees, and communities.


We uphold our core values by acting with integrity, safeguarding our future, fostering collaboration, earning customer loyalty, driving operational excellence, and creating value for all stakeholders.

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