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Night Auditor and Guest Services Representative

2 months ago


Bettendorf, Iowa, United States Home 2 Suites Bettendorf Full time
Job Overview

Home2 Suites by Hilton is seeking a dedicated Night Auditor and Guest Services Representative to enhance our hospitality team. We are in search of individuals who can accommodate a flexible schedule, which may involve working two to four days a week. The shifts available are from 3 PM to 11 PM and 11 PM to 7 AM.


About Us:

Home2 Suites Bettendorf is part of Frontier Hospitality Group, a locally owned enterprise with over 71 years of experience in the hospitality industry. We manage seven hotels across five esteemed brands, and our commitment to growth is unwavering. We prioritize a work/life balance that aligns with our employees' needs, whether you prefer a part-time or full-time schedule.


Employee Benefits:

  • Comprehensive Health and Dental Insurance, 401K, and optional Life Insurance.
  • Exclusive Travel Discounts for relaxation and rejuvenation.
  • Opportunities for professional development and career advancement.

Key Responsibilities:

  • Deliver exceptional customer service to all guests.
  • Manage guest reservations efficiently.
  • Respond to and redirect phone inquiries.
  • Facilitate guest check-ins and check-outs, addressing inquiries and resolving complaints.
  • Perform additional tasks as assigned within the department.

Qualifications:

  • High School Diploma or GED preferred, but not mandatory.
  • Prior experience in the hotel industry or a related customer service role.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Willingness to work a flexible schedule, including weekends.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.