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Guest Services Supervisor

2 months ago

Saint Ann, Missouri, United States The Edge Fitness Clubs Full time
Job Overview

About Us: At The Edge Fitness Clubs, we pride ourselves on being the premier destination for fitness enthusiasts. Our corporate culture mirrors the vibrant atmosphere of our gyms, where teamwork, dedication, and expertise thrive. We are committed to supporting our clubs with a proactive approach and a focus on delivering the best experience for our members and staff alike.

Core Values: Community. Wellness. Collaboration. Enjoyment. Transforming Lives.

Your Role: As the Front Desk Supervisor, you will be the cornerstone of our club's operations, overseeing the initial point of contact for our members and guests. Your responsibilities will include ensuring that every visitor receives a warm welcome and exceptional service. This position is vital for maintaining high standards of customer satisfaction and operational efficiency.
  • Lead and manage the daily functions of the front desk team, striving for continuous enhancement of service quality.
  • Provide guidance and mentorship to front desk staff, fostering their professional growth.
  • Oversee scheduling and staffing to ensure optimal coverage and service delivery.
  • Embody the culture of The Edge by creating a welcoming and professional environment for all guests.
  • Proactively address member inquiries and concerns, documenting interactions and escalating issues as necessary.
  • Act as the Manager on Duty in the absence of senior management, ensuring smooth operations.
  • Assist in onboarding new members and facilitating their introduction to our services.
  • Manage the retail and refreshment areas, ensuring compliance with company standards.
  • Deliver outstanding customer service to meet the diverse needs of our members.
  • Answer incoming calls promptly and assist with inquiries or direct them to the appropriate personnel.
  • Efficiently manage personal training schedules and appointments.
  • Understand and contribute to the club's financial objectives and revenue generation.
  • Continuously seek ways to enhance member experience and retention.
  • Maintain comprehensive knowledge of products and services to effectively promote offerings.
  • Ensure accurate processing of transactions and adherence to cash handling procedures.
  • Recognize and seize business opportunities presented by member interactions.
  • Set and achieve personal and team sales goals.
  • Implement loss prevention strategies in accordance with company policies.
  • Conduct regular facility inspections to uphold cleanliness and safety standards.
  • Report maintenance needs and ensure timely resolution of issues.
  • Manage safety incidents and communicate effectively with staff and members.
Manager on Duty Responsibilities:
  • Ensure adequate staffing and assist in finding coverage as needed.
  • Collaborate with the team to meet daily sales targets for memberships and services.
  • Supervise staff performance during shifts to maintain high service standards.
  • Facilitate training for new hires and provide ongoing support.
  • Address escalated member concerns and incidents with professionalism.
  • Conduct facility walkthroughs to ensure compliance with cleanliness and safety protocols.
  • Communicate current promotions and initiatives to staff and members.
  • Manage operational reports and communications effectively.
  • Provide updates to the team regarding performance and relevant information.
  • Resolve operational challenges and foster a positive workplace environment.
Qualifications:
  • High School diploma or equivalent.
  • Strong customer service orientation.
  • Experience in related fields such as retail, hospitality, or fitness preferred.
  • Excellent communication skills.
  • Enthusiasm and a willingness to learn are essential.
  • Strong interpersonal skills and ability to work collaboratively.
  • Positive attitude and solution-focused mindset.
  • Proactive and forward-thinking approach.
What We Offer:
  • Complimentary gym membership for you and a friend.
  • Comprehensive health benefits including medical, dental, and vision.
  • Paid time off and holidays to support work-life balance.
  • 401k plan to help you prepare for the future.
  • Discounts on personal training and merchandise.
  • Opportunities for professional development and advancement.
  • Company-paid life insurance and long-term disability coverage.
  • A vibrant culture and enjoyable work environment.
Join us at The Edge Fitness Clubs, where we believe in the power of fitness and community. We are dedicated to creating an exceptional experience for our members and a fulfilling workplace for our staff.