Guest Services Representative

4 weeks ago


Saint Charles, Missouri, United States Q - Center Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Q Center. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide attentive and courteous service to all guests during check-in, throughout their stay, and at checkout.
  • Work collaboratively with other service teams to maintain a customer-focused environment.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Balance and prepare individual paperwork for closing of shift according to Q Center standards.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Ensure overall guest satisfaction and safety is achieved.
Requirements:
  • High School diploma or equivalent and/or experience in a related field required.
  • Proficient in Microsoft Office applications to include Word, Excel, and PowerPoint required.
  • Experience using Multi-Functional Printer preferred.
  • Customer service experience required.
  • Strong communication skills both written and verbal.
Physical Requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
About Q Center:

Q Center is a premier conference and event venue, offering 150,000+ square feet of IACC-certified meeting and event spaces. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests. We are an equal opportunity employer and welcome applications from qualified candidates.



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