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Customer Service Representative

2 months ago

Deer Park, Texas, United States Wilsons Leather Full time

**About the Role**

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Wilsons Leather. As a Sales Associate, you will play a critical role in delivering exceptional customer service and driving sales growth.

**Key Responsibilities:**

  • Meet or exceed personal sales targets by providing a world-class customer experience and promoting our products effectively.
  • Maintain a strong understanding of our products and services, including features, benefits, and pricing.
  • Develop and maintain relationships with customers to build loyalty and drive repeat business.
  • Process transactions accurately and efficiently, handling customer payments and returns in a professional manner.
  • Contribute to a positive and inclusive store environment by maintaining a clean and organized store, adhering to company policies and procedures, and supporting colleagues as needed.

**Requirements:**

  • 6 months of face-to-face customer service experience and a high school diploma or equivalent.
  • Excellent interpersonal and verbal communication skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Preference given to candidates who can speak multiple languages, including Cantonese and/or Spanish.

**What We Offer:**

  • A competitive hourly rate of $15 to $17 per hour.
  • A comprehensive benefits package, including medical, dental, 401(k), life, and disability insurance.
  • Opportunities for career growth and professional development within a dynamic and supportive team.

**About Us:**

Wilsons Leather is a leading retailer of high-quality leather goods and accessories. We are committed to delivering exceptional customer service and building long-term relationships with our customers.