Customer Service Representative

1 month ago

Deer Park, Texas, United States Royal Vopak Full time
Customer Service Representative Job Description

At Royal Vopak, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, handling order processing, addressing service issues, and providing exceptional customer service.

Key Responsibilities:
  • Provide single point of contact for customer order processing
  • Handle paperwork and updates for order processing
  • Schedule railcars and trucks as necessary
  • Perform simple inventory functions and monitor inventory levels
  • Prepare special reports and handle special projects

Requirements:
  • High School Diploma or GED required
  • College courses in Business, Finance, Hospitality, or related field helpful
  • Minimum of 3-5 years experience in customer service and general office work
  • Knowledge of operational and administrative requirements for products
  • Excellent English communications skills
  • Solid computer skills including Microsoft Office Suite

What We Offer:
  • A market-based salary depending on experience and knowledge
  • Various growth opportunities
  • Group health insurance
  • 401(k) Incentive Savings Plan
  • Holidays and basic life insurance

Work Environment:

This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 100°+ and some exposure to cold of generally no less than 0° in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.

Physical Demands:

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.

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