Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Royal Vopak. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:- Provide single-point-of-contact service to customers for order processing, addressing service issues, and handling reporting.
- Process orders for all modes of transportation, land, marine, and pipeline, and handle paperwork involved.
- Handle quality documentation, research, and reporting for any non-compliance issues.
- Schedule railcars and trucks as necessary and perform simple inventory functions.
- Prepare special reports as requested and handle special projects requested by customers.
- Maintain and file completed orders, verify and act upon deviations for completed orders, and perform basic research.
- Monitor truck shipments and act on deviations, including late arrivals or those that do not arrive.
- Maintain customer rail car fleets used for product movement in or out of Company facilities.
- Train regularly on all Federal, state, and local environmental regulations, requirements, and guidelines, including RCRA requirements.
- Participate in the daily Operations meeting as requested and attend meetings with customers.
- Participate in improvement projects and maintain internal and external reports, monitoring accuracy.
- Generate billing for overtime charges on tank truck and tank car storage.
- Maintain sales database/order database system and create order templates.
- Train new Customer Service Representatives as requested and function as a team member with other Customer Service Representatives.
- High School Diploma or GED required.
- College courses in Business, Finance, Hospitality, or related field helpful.
- Minimum of 3-5 years experience in customer service and general office work; accounting background helpful.
- 3-5 years of terminal or plant experience; operations experience helpful.
- Knowledge of operational and administrative requirements for products of specified customers.
- Understanding of customer's internal logistics processes; knowledge of customer products stored with Company; information on key success factors for customer.
- Knowledge of operational and administrative requirements for products.
- Experience working with Federal, state, and local environmental regulations, including RCRA preferred.
- Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills.
- Knowledge of Company processes and infrastructure; ability to locate customer information, including contracts.
- Excellent English communications skills, including the ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; ability to read and apply strapping tables.
- Solid computer skills, including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, rail car management and billing systems, and customers' systems as applicable.
This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 100°+ and some exposure to cold of generally no less than 0° in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.
Physical Demands:While performing the duties of this job, the employee is regularly required to walk, sit, speak, and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.
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