Customer Service Representative

1 month ago


Deer Park, Texas, United States ENERPAC TOOL GROUP CORP Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ENERPAC TOOL GROUP CORP. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Enter customer orders into our ERP system
  • Communicate with customers regarding order confirmations and ship dates
  • Expedite product shipments with customers, sales representatives, and other functions of the company
  • Provide feedback and documentation from intelligence gained through customer interactions
  • Identify and initiate process improvement opportunities to improve the customer experience
Requirements
  • High school diploma or equivalent
  • Minimum 3 years of customer service or inside sales experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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