Customer Service Representative

3 weeks ago


Deer Park, Texas, United States Enerpac Tool Group Corp Full time
Job Title: Customer Service Representative

About the Role:

Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:

  • Provide exceptional customer service through inbound activities, such as telephone, email, and other electronic means.
  • Enter customer orders into our ERP system accurately and efficiently.
  • Manage incoming calls and provide accurate information on products, pricing, and availability.
  • Communicate with customers regarding order confirmations and ship dates.
  • Expedite product shipments with customers, sales representatives, and other functions of the company.
  • Resolve customer problems and concerns in a timely and professional manner.
  • Provide feedback and documentation from intelligence gained through customer interactions.
  • Identify and initiate process improvement opportunities to improve the customer experience.

Requirements:

  • High School Diploma or GED equivalent; higher education preferred.
  • Minimum 3 years of customer service or inside sales experience, preferably in a manufacturing environment with high exposure to industrial products.
  • Strong oral and written communication skills, including active listening.
  • Intermediate skills in Microsoft Office applications, including Outlook, Teams, and Excel.
  • Knowledge of Oracle ERP or similar ERP system is preferred.

Work Environment:

The primary work environment is a temperature-controlled office setting, but may also include typical warehouse environment on occasion. Employee will be exposed to low levels of noise in an office.



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