Insurance Customer Service Representative
2 days ago
State Farm Insurance
**Job Summary**
As a key member of our team, you will play a vital role in providing exceptional customer service to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information. You will also be responsible for processing policy changes and updates, handling incoming calls and emails, and collaborating with team members to resolve customer issues.
**Key Responsibilities**
* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in the system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
**Requirements**
* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
**Why State Farm Insurance?**
State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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