Customer Service Representative/Receptionist

6 days ago


Conway, Arkansas, United States Leather Brothers, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative/Receptionist to join our team at Leather Brothers, Inc. This is a very specific skilled position that requires a strong background in customer service and administrative tasks.

Key Responsibilities:

  1. Provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
  2. Answer and direct phone calls, responding to inquiries and resolving issues in a timely and professional manner.
  3. Process and manage customer orders, including data entry, credit card payments, and returns.
  4. Prepare and submit daily reports, including End of Day Reports and billing information.
  5. Process credit applications, catalog requests, and other paperwork as needed.
  6. Assist with shipping and logistics, including training on shipping procedures.
  7. Perform customer call backs and follow up on customer inquiries.
  8. Provide administrative support, including responding to emails and answering questions.
  9. Maintain accurate and up-to-date records, including customer information and order details.
  10. Collaborate with the receptionist to ensure seamless communication and support.

Requirements:

  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer software, including SAGE/MAS and SPS Commerce.
  • Excellent organizational and time management skills.
  • Team-oriented and able to work collaboratively with others.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and a cover letter outlining your qualifications and experience. We will review applications carefully and contact qualified candidates for an interview.



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