Experienced Customer Support Supervisor

2 weeks ago


Conway, Arkansas, United States Chambers Bank Full time

Senior Customer Service Representative - Chambers Bank

Position Overview

The Senior Customer Service Representative will play a pivotal role in overseeing and mentoring fellow Customer Service Representatives and Lead Customer Service Representatives. This position demands a commitment to excellence in all facets of customer interaction, including professionalism, fostering a collaborative team atmosphere, comprehensive product knowledge, and superior customer service.

Key Responsibilities

The successful candidate will be expected to:

  • Deliver outstanding customer service to both internal and external clients, adhering to established service protocols.
  • Represent Chambers Bank with professionalism and integrity at all times.
  • Safeguard the confidentiality of customer information diligently.
  • Execute all teller functions, including processing deposits, cashing checks, and managing withdrawals, while adhering to established procedures.
  • Maintain an accurate cash drawer, complying with cash handling policies and balancing standards.
  • Open and manage various deposit accounts, ensuring compliance with regulatory guidelines.
  • Lead by example in sales initiatives and product knowledge, serving as a resource for the team.
  • Assist with customer inquiries, resolving issues efficiently and effectively.
  • Support the Retail Branch Manager in training and developing team members.
  • Conduct audits and prepare reports as required.
  • Perform administrative tasks as necessary to ensure smooth branch operations.

Supervisory Duties

This role includes supervisory responsibilities, which encompass performance evaluations, recruitment, and daily management of team activities. The Senior Customer Service Representative will ensure compliance with all relevant policies and promote a diverse and inclusive work environment.

Work Environment

The position is primarily office-based, requiring engagement in various physical and mental tasks, including communication, problem-solving, and multitasking.

Qualifications

Applicants should possess a high school diploma or GED, with a minimum of three years of experience in a customer service role or a related field.

Competencies

Strong interpersonal and communication skills are essential, along with leadership capabilities to guide and develop team members effectively.



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