Customer Experience Ambassador
14 hours ago
About the Client:
HMG Plus, Inc. is a global hospitality staffing service with over two decades of experience in specialized training and recruiting.
Company Overview:
We are a leading provider of hospitality staff, focused on delivering exceptional service and transforming events through our team's expertise and passion for hospitality.
About the Job:
We are seeking a skilled Guest Services Representative to join our team as a Customer Experience Ambassador. This role requires an individual with a superior customer service orientation and a positive can-do attitude to enhance the brand representation of our clients.
Job Description:
This dynamic position involves answering incoming calls, transferring them within the firm or to outside numbers using the SDC system. The successful candidate will also be responsible for assigning offices to visiting attorneys and clients, noting all details including technology, secretarial assistance, and supply needs.
The Customer Experience Ambassador will greet guests, escort them to conference rooms or attorney offices, and reserve meeting space using EMS conference booking software. They will also arrange for catering services, order cars for attorneys and clients, and ensure seamless entry to the building for external guests.
Key Responsibilities:
Answer incoming calls and transfer them within the firm or to outside numbers.Assign offices to visiting attorneys and clients, ensuring all details are noted.Greet guests and escort them to conference rooms or attorney offices.Reserve meeting space using EMS conference booking software.Arrange for catering services, ordering cars for attorneys and clients as needed.Manage building security and access for external guests.Serve as the single point of contact for all calls, providing information and directing callers to relevant departments.Maintain awareness of conference room activities and direct visitors accordingly.Qualifications & Requirements:
To succeed in this role, you will need a Bachelor's Degree and at least 3 years of prior experience in a fast-paced customer service environment. You should be proficient in Microsoft Outlook, Word, Excel, EMS Conference Room Booking, and SDC phone systems.
Estimated Salary:
$50,000 - $65,000 per year, based on experience and qualifications.
Benefits:
HMG Plus, Inc. offers a competitive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.
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