Café Experience Leader
1 month ago
At Capital One Careers, we're redefining the banking experience. Our Cafés are welcoming environments where customers can explore our digital and financial tools, enjoy a great cup of coffee, and connect with our Ambassadors.
We're looking for an experienced Café Coach to lead our team and create legendary customer experiences. As a trusted mentor and guide, you'll help our Café Ambassadors develop professionally, personally, and as a high-performing team.
Main Responsibilities:
- Lead by example and coach Café Ambassadors to deliver exceptional customer experiences
- Maintain the physical space and ensure a welcoming environment for customers and visitors
- Drive continuous improvement and innovation in the Café experience
- Foster strong relationships with local organizations and vendors to generate new business opportunities
Requirements:
- 2+ years of Customer Service or Financial Services experience
- 1+ year of People Management experience or 2+ years Retail Bank experience
- Proven leadership skills and a franchise ownership attitude
- Digital savviness and ability to navigate mobile and online experiences
- Customer advocacy and problem-solving skills
What We Offer:
- A comprehensive compensation package, including a competitive salary: $112,100 - $123,900 per year
- Performance-based incentives and opportunities for growth and development
- A supportive and inclusive work environment
- The chance to make a meaningful impact on customers' lives
About Us:
Capital One is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives. Join us in shaping the future of banking
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