Customer Experience Ambassador
1 week ago
We are seeking passionate and flexible part-time Sales Assistants to join our dynamic team at the Dr. Martens York Outlet store, working approximately 10-18 hours a week. Our ideal candidate will drive sales, create memorable customer experiences, and exceed service expectations.
Key Responsibilities- Drive Sales: Utilize your passion for Dr. Martens to meet sales targets and contribute to the success of our team.
- Create Outstanding Customer Experiences: Infuse your unique personality into every interaction, ensuring customers leave with a positive impression of our brand.
- Transaction Handling: Efficiently manage transactions at the till, adhering to our operating procedures.
- Operating Procedures: Follow established protocols for handling deliveries, maintaining stock levels, and providing exceptional customer service.
- Teamwork and Support: Demonstrate empathy, work collaboratively with colleagues, and offer support when needed.
- Fashion Industry Experience: Proven track record in fast-paced customer-facing environments, preferably within fashion or lifestyle brands.
- Resilience and Adaptability: Ability to handle pressure and maintain a positive attitude in challenging situations.
- B-brand Ambassador: Embody the Dr. Martens culture, values, and spirit, inspiring others to do the same.
- Customer Service Skills: Strong grasp of customer service principles and ability to connect with diverse customers.
- Professionalism and Authenticity: Display confidence, professionalism, and authenticity in your approach.
- Availability: Flexibility in scheduling is essential, with varying shifts each week.
- Welcome Package: A welcome pair of Docs.
- Employee Benefits: 65% off all footwear & 50% off all accessories.
- Growth Opportunities: Opportunities for growth and professional development.
- Bonus Incentives: Bonus incentives for outstanding performance.
- Paid Volunteer Days: Two paid volunteer days per year.
- Pension Contribution: Pension contribution scheme.
- Employee Assistance Programme: Complimentary access to virtual GP via the RetailTrust and Employee Assistance Programme.
The estimated annual salary for this role is £20,000 - £25,000, depending on experience and performance.
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