Customer Service Ambassador

1 week ago


New York, New York, United States HMG Plus, Inc. Full time
About the Role

We are seeking a highly skilled Guest Services Representative to join our team at HMG Plus, Inc. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our clients and their guests.

Responsibilities
  • Answer incoming calls and transfer them to the appropriate department or individual.
  • Assign offices to visiting attorneys and clients, taking note of their specific needs and requirements.
  • Greet guests and escort them to their designated meeting rooms or offices.
  • Reserve meeting space and arrange for catering, technology, and other support services as needed.
  • Coordinate with our food service team to ensure seamless execution of events and meetings.
  • Manage the conference room scheduling system, ensuring that all events run smoothly and efficiently.
  • Be the primary point of contact for all guests and clients, providing assistance and support as needed.
Requirements
  • Bachelor's degree preferred.
  • Minimum of 3 years of experience in a high-paced customer service environment.
  • Proficiency in Microsoft Outlook, Word, Excel, and EMS Conference Room Booking software.
What We Offer

At HMG Plus, Inc., we offer a dynamic and fast-paced work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting role.



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