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Residential Services Supervisor

2 months ago


Buffalo, New York, United States Zenner & Ritter Inc Full time
Position Overview

Benefits:

  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunities for career growth
  • Training and development programs
  • Vision insurance
  • Wellness resources

Key Responsibilities

The successful candidate will be a detail-oriented individual with excellent communication abilities, responsible for overseeing daily operations within their designated department. This includes:

  • Coordinating schedules and providing technical assistance to technicians to meet team and client needs.
  • Participating in the recruitment and training of technicians to support ongoing growth and performance excellence.
  • Supervising technicians to ensure effective execution of equipment repair, installation, and operational duties.

Additional Duties

Other responsibilities include:

  • Reviewing technician work to ensure compliance with quality standards and safety regulations; recommending improvements as necessary.
  • Conducting performance evaluations and setting improvement objectives in line with company standards.
  • Establishing a regular training regimen to keep team members updated on the latest techniques and safety protocols.
  • Holding group and individual meetings with technicians for training, assessment, and communication purposes.
  • Maintaining regular communication with dispatchers to ensure proper scheduling based on skill level and training needs.
  • Assisting in the development and monitoring of departmental budgets, goals, and objectives.
  • Ensuring adherence to company policies by all direct reports.
  • Monitoring service vehicles to ensure they are well-maintained and stocked with necessary parts and materials.
  • Identifying system replacement opportunities and promoting maintenance/service agreements.
  • Collaborating with other department managers to achieve company objectives.
  • Performing other tasks as required to ensure efficient departmental operations.

Qualifications

The ideal candidate should have a minimum of 2 years in a managerial role and possess the following skills and attributes:

  • Exceptional customer service and communication skills.
  • Experience in Home Services Management or a related field (e.g., Plumbing, HVAC).
  • Strong knowledge of mechanical, plumbing, and generator systems.
  • Ability to read and interpret manuals and schematics effectively.
  • Technical aptitude with a resourceful approach to problem-solving.
  • Proven leadership skills to enhance team productivity and work quality.
  • Highly organized with the capability to manage multiple tasks efficiently.
  • Proficient in common office software applications such as MS Word, Excel, and Outlook.
  • A strong desire for personal and team improvement.
  • Professional appearance and demeanor, instilling pride in work among team members.
  • Valid driver's license with a clean driving record.

What We Offer

We provide competitive compensation ($55k-$65k/year, depending on experience) along with a supportive team environment. Benefits include:

  • Access to Health, Vision, and Dental insurance, Employee Assistance Program, and Work Perks Discounts.
  • Opportunities to learn new technologies and utilize our best-in-class software.
  • Paid Time Off (PTO), paid holidays, Aflac, and 401(k) plans.
  • Comprehensive training and opportunities for advancement.

Zenner & Ritter Inc. is a leading provider of residential home services in the region, committed to delivering exceptional home comfort solutions. We seek individuals who can contribute positively to our fast-paced environment and uphold our high standards of service.