Marketing Operations Manager

2 weeks ago

Branson, Missouri, United States Wyndham Destinations Full time
Job Summary:

As a Marketing Operations Manager at Wyndham Destinations, you will play a crucial role in overseeing the daily operations and productivity of the Marketing Team. This position requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

Key Responsibilities:
  • Direct supervision of Marketing staff: interview, hire, and train associates; plan, assign, and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary.
  • Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
  • Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
  • Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.).
Requirements:
  • High School Diploma, GED, or equivalent required.
  • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times.
  • Ability to effectively coach, counsel, and motivate direct reports.
  • Provide exceptional customer service (i.e., must be able to communicate in a positive and effective manner when dealing with upset owners).
  • Ability to efficiently multi-task.
  • Ability to negotiate effectively.
  • Working knowledge of marketing databases.
  • Ability to recruit, train, and develop employees.
  • Ability to lead by example.
  • Detail-oriented and accurate.
  • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws.
  • Demonstrated problem-solving ability.
  • Maintain up-to-date knowledge on all company systems such as; Mainframe, Focus, and CRS.
  • Two (2) years marketing experience required, primarily in vacation ownership industry.
What We Offer:
  • We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
  • Travel + Leisure Co. benefits include: Medical, Dental, Vision, Flexible spending accounts, Life and accident coverage, Disability, Paid time off, Parental leave, and Holidays.
  • 401k with employer match (subject to eligibility requirements, including tenure).
  • Legal and identity theft plan.
  • Voluntary income protection benefits.
  • Wellness program (subject to provider availability).
  • Employee Assistance Program.

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