Marketing Operations Manager

2 weeks ago


Branson, Missouri, United States Travel + Leisure Co. Full time
Marketing Operations Manager

We are seeking a highly skilled Marketing Operations Manager to join our team at Travel + Leisure Co. As a key member of our marketing team, you will be responsible for overseeing the daily operations and productivity of our marketing team.

Key Responsibilities:

  • Direct supervision of marketing staff: interview, hire, and train associates; plan, assign, and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary.
  • Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, show factors and penetration rates.
  • Coordinate with sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs.
  • Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies.

Requirements:

  • High School Diploma, GED, or equivalent required
  • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
  • Ability to effectively coach, counsel, and motivate direct reports
  • Provide exceptional customer service
  • Ability to efficiently multi-task
  • Ability to negotiate effectively
  • Working knowledge of marketing databases
  • Ability to recruit, train, and develop employees
  • Ability to lead by example
  • Detail oriented and accurate
  • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
  • Demonstrated problem-solving ability
  • Maintain up-to-date knowledge on all company systems

Preferred Qualifications:

  • Two (2) years marketing experience required, primarily in vacation ownership industry

Benefits:

  • Comprehensive health and welfare benefits
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave, and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program

About Us:

At Travel + Leisure Co., we are committed to delivering exceptional customer experiences and building a culture of inclusivity and excellence. We are an equal opportunity employer and welcome applications from diverse candidates.



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