Front Office Manager

4 hours ago


Saddle Brook, New Jersey, United States Pyramid Global Hospitality Full time

Job Summary


As a seasoned professional, you will oversee the daily operations of the front desk and guest services, ensuring exceptional service standards are consistently met. Your primary point of contact for guest inquiries, concerns, and special requests, you will provide timely and effective solutions. You will coordinate with various departments to ensure guest needs and expectations are fulfilled. Your leadership and support will foster a positive and productive work environment.

Key Responsibilities
Act as the primary point of contact for guest inquiries and concerns
Oversee and manage the daily operations of the front desk and guest services
Coordinate with various departments to ensure guest needs and expectations are fulfilled
Monitor and manage front desk staff, ensuring they are well-trained, motivated, and delivering high-quality service
Handle guest check-ins and check-outs, reservations, and any other front office duties as required
Ensure all guest interactions are handled with professionalism, courtesy, and a focus on personalized service
Address and resolve any issues or emergencies that arise, ensuring minimal disruption to guests and operations
Assist in the development and implementation of policies and procedures to improve efficiency and guest satisfaction

Requirements
A minimum of three years job-related experience
Strong written and verbal communication skills
Strong decision-making and organizational skills
PMS system experience is a plus
Ability to multi-task and stay organized in a fast-paced environment
Knowledge of MS Office Suite (Word, Excel, Outlook)
Ability to work flexible hours, including nights, weekends, and holidays
Ability to work on own initiative as well as part of a team
Professional attitude and appearance

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