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Front Office Director

2 months ago

Saddle Brook, New Jersey, United States Pyramid Global Hospitality Full time
Job Title: Front Office Director

Job Summary:

The Front Office Director will serve as the primary point of contact for guest inquiries and concerns, ensuring that all front desk operations run efficiently and effectively. This role requires a strong leader who can maintain the high standard of guest satisfaction that Pyramid Global Hospitality is known for.

Key Responsibilities:

  • Oversee and manage the daily operations of the front desk and guest services, ensuring exceptional service standards are consistently met.
  • Act as the primary point of contact for guest inquiries, concerns, and special requests, providing timely and effective solutions.
  • Coordinate with various departments, including housekeeping, maintenance, and F&B, to ensure guest needs and expectations are fulfilled.
  • Monitor and manage front desk staff, ensuring they are well-trained, motivated, and delivering high-quality service.
  • Handle guest check-ins and check-outs, reservations, and any other front office duties as required.
  • Ensure all guest interactions are handled with professionalism, courtesy, and a focus on personalized service.
  • Address and resolve any issues or emergencies that arise, ensuring minimal disruption to guests and operations.
  • Assist in the development and implementation of policies and procedures to improve efficiency and guest satisfaction.
  • Provide leadership and support to the front office team, fostering a positive and productive work environment.
  • Prepare reports and conduct regular briefings with the front office team.

Requirements:

  • A minimum of three years job-related experience.
  • Strong written and verbal communication skills.
  • Strong decision-making and organizational skills.
  • PMS system experience is a plus.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Knowledge of MS Office Suite (Word, Excel, Outlook).
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Ability to work on own initiative as well as part of a team.
  • Professional attitude and appearance.