Insurance Call Center Senior Manager

5 days ago


Wichita, Kansas, United States MCI Careers Full time
About the Role

We are seeking an experienced Insurance Call Center Senior Manager to join our team. As a seasoned professional, you will oversee the day-to-day operations of our call center insurance agents and supervisors, acting as the primary point of contact to the director of customer service and the MCI operations and shared services team.

Key Responsibilities
  • Develop Client Understanding: Gain a detailed understanding of client products and services to deliver exceptional results.
  • Audit Compliance: Conduct audits to ensure employee compliance with internal and external policies.
  • Team Leadership: Provide hands-on leadership, problem-solving, and coaching to your team.
  • Customer Service Operations: Manage growth and oversee the customer service operations, improving existing programs and implementing new initiatives.
  • Project Management: Lead projects from design to implementation, ensuring program efficiency and financial performance.
About You

We're looking for a highly motivated and dedicated individual with 5+ years of experience in building and managing Property and Casualty insurance programs. You should possess a strong track record of inside sales management, excellent communication skills, and the ability to work professionally in a fast-paced environment.

Benefits and Compensation

This role offers a competitive salary range of $60,000 - $90,000 per year, depending on experience, plus benefits, including medical, dental, and vision coverage, paid time off, and opportunities for advancement. You'll also have access to cutting-edge technology, training programs, and a dynamic work environment.



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