Centralized Support Specialist
3 weeks ago
Job Title: Centralized Support Specialist
Job Summary:
We are seeking a highly skilled Centralized Support Specialist to join our team. As a Centralized Support Specialist, you will be responsible for managing phone and message inquiries from patients and those involved in their care, including insurance, billing inquiries, and appointment management.
Key Responsibilities:
- Manage phone and message inquiries from patients and their care partners
- Navigate or learn all things healthcare, including medical records, authorizations, referrals, and coordinating care
- Collaborate with providers and operations team members to complete urgent tasks
- Use C-I-CARE framework in all patient interactions to ensure a positive virtual experience
- Master our technology suite, including Slack, Google Suite, Zoom, and Electronic Medical Record System
- Contribute to team development through rounding, attending team huddles, and participating in team problem-solving
Requirements:
- Minimum 1 year of high-volume contact center experience and 1 additional year of direct customer service experience
- Strong written and verbal communication skills, including impeccable phone manner
- Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
Benefits:
- Pay bump to $20.00/hr when permanent
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team members
- Competitive Medical, Dental, and Vision plans
- Free memberships for yourself, friends, and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- 100% life insurance and disability insurance coverage
- 401K Match
Work Environment:
- Brand new location in Tempe
- High volume inbound calls and some tasking between calls
- Metrics include QA scores, available vs unavailable time, after call work, and tasks completed weekly
- Focus on customer service and HIPAA compliance, not handle times
Hours:
- Open 24x7, with main availability needed for shifts between 6am-6pm
- Schedules available are Mon - Fri, Tues - Sat, and Sun - Thurs, selected through shift bid
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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