Current jobs related to Centralized Services Operations Manager - Tempe, Arizona - One Medical

  • Centralized Services Operations Manager

    3 weeks ago

    Tempe, Arizona, United States One Medical Full time

    About One MedicalOne Medical is a pioneering healthcare organization that is revolutionizing the way people experience primary care. Our mission is to deliver exceptional healthcare services that are accessible, affordable, and enjoyable for everyone.The OpportunityWe are seeking a highly skilled and experienced Centralized Services Operations Manager to...

  • Centralized Services Operations Manager

    2 months ago

    Tempe, Arizona, United States One Medical Full time

    About One MedicalOne Medical is a leading healthcare organization that is revolutionizing the way patients receive medical care. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and enjoyable.The OpportunityWe are seeking a highly skilled and experienced Centralized Services Operations Manager to join our team. As...

  • Centralized Services Operations Manager

    2 months ago

    Tempe, Arizona, United States One Medical Full time

    About One MedicalOne Medical is a pioneering healthcare organization that's revolutionizing the way people experience primary care. Our mission is to deliver exceptional health care to more consumers, employers, care team members, and health networks, achieving better health outcomes through seamless in-office and 24/7 virtual care services, on-site labs,...

  • Central Station Operations Specialist

    4 weeks ago

    Tempe, Arizona, United States Stallion Infrastructure Services Full time

    Central Station Operator Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team of Central Station Operations professionals. As a Central Station Operator, you will be responsible for monitoring customer alarm systems and providing daily customer support interactions.Key Responsibilities:Monitor and acknowledge...

  • Supervisor, PEO Centralized Services

    3 weeks ago

    Tempe, Arizona, United States Paychex Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor, PEO Centralized Services to join our team. As a key member of our PEO Centralized Services team, you will be responsible for overseeing the day-to-day operations of our business, ensuring timely and accurate updates to client and employee records, and providing technical expertise to...

  • Supervisor, PEO Centralized Services Lead

    3 weeks ago

    Tempe, Arizona, United States Paychex Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor, PEO Centralized Services to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our PEO Centralized Services team, ensuring timely and accurate updates to client and employee records, and providing technical expertise to internal...

  • Centralized Support Specialist

    4 weeks ago

    Tempe, Arizona, United States TEKsystems Full time

    Job Title: Centralized Support SpecialistWe are seeking a highly skilled Centralized Support Specialist to join our team at TEKsystems. As a Centralized Support Specialist, you will be responsible for providing exceptional customer service to patients and their families, navigating complex healthcare systems, and ensuring seamless access to quality care.Key...

  • Centralized Support Specialist

    1 month ago

    Tempe, Arizona, United States TEKsystems Full time

    Job DescriptionJob Title: Centralized Support Specialist IAbout the Role:We are seeking a highly skilled and compassionate Centralized Support Specialist to join our team. As a key member of our healthcare contact center, you will be responsible for managing phone and message inquiries from patients and their care partners.Key Responsibilities:• Respond to...

  • Business Operations Manager

    3 weeks ago

    Tempe, Arizona, United States Paychex Full time

    Job SummaryWe are seeking a highly skilled and experienced Business Operations Manager to join our team at Paychex. As a key member of our PEO Centralized Services team, you will be responsible for ensuring timely and accurate updates to worksite client and employee records.Key ResponsibilitiesSupervise, assign work, direct, and check the work of assigned...

  • Business Operations Manager

    1 week ago

    Tempe, Arizona, United States Paychex Full time

    Job SummaryThe PEO Centralized Services Supervisor role is a key position within our organization, responsible for overseeing the day-to-day operations of our PEO business. This individual will ensure timely and accurate updates to client and employee records, supervise staff, and provide technical expertise to internal partners.Key ResponsibilitiesSupervise...

  • Service Operations Manager

    2 weeks ago

    Tempe, Arizona, United States Rivian Full time

    About RivianRivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences.Job SummaryThe Assistant Service Operations Manager is a key role that requires a highly motivated and experienced professional to lead our service operations team. This individual will work closely...

  • Team Lead

    4 days ago

    Tempe, Arizona, United States Shellpoint Mortgage Servicing Full time

    Job Title: Team LeadJob Summary:We are seeking a highly skilled Team Lead to join our team at Shellpoint Mortgage Servicing. The successful candidate will oversee the daily operations of our contact center, ensuring that all activities are carried out efficiently and effectively. The Team Lead will be responsible for managing a team of WFM Analysts,...

  • Account Executive

    3 weeks ago

    Tempe, Arizona, United States NewRez LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Account Executive to join our Centralized team. As a key member of our sales team, you will be responsible for marketing and selling wholesale and correspondent products and services to prospective brokers and bankers.Key ResponsibilitiesFormulate and establish funding projections and goals in...

  • Operations Manager

    3 weeks ago

    Tempe, Arizona, United States Global Lending Services LLC Full time

    About the RoleAs an Operations Supervisor at Global Lending Services LLC, you will play a key role in helping employees grow, creating a strong team environment, and achieving organizational goals while providing optimum customer support. This is accomplished through daily feedback, empowerment, coaching, training, and recognition of top performance.Key...

  • Centralized Support Specialist I

    3 weeks ago

    Tempe, Arizona, United States TEKsystems Full time

    Job Title: Centralized Support Specialist IAs a Centralized Support Specialist I at TEKsystems, you will play a vital role in providing exceptional customer service to patients and their care partners. This is a challenging and rewarding role that requires strong communication skills, attention to detail, and the ability to navigate complex healthcare...

  • Head of Service Operations for Cloud Managed Services

    2 weeks ago

    Tempe, Arizona, United States Rivian Full time

    About RivianRivian is a company that aims to keep the world adventurous forever. Our team shares a love of the outdoors and a desire to protect it for future generations.Job SummaryThe Assistant Service Operations Manager is a key role that requires an experienced professional with high levels of energy and initiative, working knowledge of service processes,...

  • Client Servicing Manager

    2 weeks ago

    Tempe, Arizona, United States Northern Trust Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our principles of service, expertise, and integrity.We serve the world's most...

  • Client Service Manager

    2 weeks ago

    Tempe, Arizona, United States Northern Trust Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our principles of service, expertise, and integrity. With over 130 years of financial...

  • Client Service Manager

    4 weeks ago

    Tempe, Arizona, United States TSR Consulting Services, Inc. Full time

    Job Title: Client Relationship ManagerTSR Consulting Services, Inc. is seeking a skilled Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for delivering comprehensive solutions to our clients, guiding them towards the best solution for their business needs, and analyzing existing systems to identify...

  • Transitional Care Coordinator

    2 weeks ago

    Tempe, Arizona, United States P & T Committee LLC Full time

    Job DescriptionArizona Home Care and Patient Care Infusion are seeking a skilled Transitional Care Coordinator to represent us in central Phoenix hospitals and facilities. The successful candidate will be responsible for the accurate and timely processing of referrals for Arizona Home Care (homecare) and Patient Care Infusion (home infusion). Key...

Centralized Services Operations Manager

2 months ago

Tempe, Arizona, United States One Medical Full time
About One Medical

One Medical is a pioneering healthcare organization dedicated to transforming the primary care experience. Our mission is to deliver exceptional health care to more consumers, employers, care team members, and health networks, achieving better health outcomes.

The Opportunity

We are seeking a highly skilled Centralized Services Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the centralized services team members and leading our operations to ensure One Medical is a great experience for both patients and team members.

Key Responsibilities
  • Manage the day-to-day operations of our inbound and outbound patient support center
  • Model the ideal team member experience through excellent on-boarding, training, performance feedback, skills coaching, learning opportunities, and engaged career development
  • Prepare performance reports by collecting and analyzing centralized support specialists data for coaching and feedback
  • Audit interactions for quality, compliance, and present solutions to enhance patient interactions with our central teams
  • Lead team meetings, deliver information, and drive KPIs to ensure patient satisfaction and access to care at all times (CSAT/NPS)
  • Assist with the development of weekly, monthly, and quarterly goals and action plans
  • Partner with Leadership to help determine operational center strategies by evaluating team results and objectives
  • Maintain and improve our operations by monitoring system performance and identifying and resolving problems that arise
  • Ensure patients have an amazing experience through timely access to the care they need (pre- and post-visit administrative tasks, messages, and calls) and provide solutions to issues with minimal waste and friction
  • Build an engaged team leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals
Requirements
  • 5+ years of relevant experience managing high-performing teams in a healthcare setting, with at least 2 years managing customer or patient-facing support teams in a high-volume contact center setting
  • Strong written and verbal communication skills
  • Ability to remain calm and in control in all situations to help resolve patient issues with little to no friction
  • Advanced customer/patient focus and service skills
  • Proven ability to foster strong, collaborative team dynamics that ensure a supportive and engaged team culture
  • Experience developing talent through mentorship and coaching, consistent feedback, goal setting, and accountability
  • Proven track record of leading successful change management and process improvement efforts
  • Experience in healthcare, particularly in collaboration with clinicians, is highly desirable
  • Excellent understanding of technology, software, and tools, along with experience with RingCentral/Nice-InContact, is a plus
  • Familiarity with G Suite and Electronic Health Record systems is a plus
  • Flexibility with your schedule as we provide round-the-clock care for our patients
Benefits

We offer a comprehensive benefits package designed to aid your health and wellness, including:

  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year

We are an equal opportunity employer and encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.