Referral and Appointment Coordination Specialist

2 weeks ago


Longwood, Florida, United States IMPOWER Inc Full time
Job Overview

The Referral and Scheduling Coordinator plays a vital role in managing and facilitating various tasks associated with client referrals and appointment scheduling. This position is designed for remote work, requiring a dedicated workspace with reliable internet access to effectively support client needs.

Key Responsibilities:
  • Possess a comprehensive understanding of telehealth services to effectively communicate offerings to potential clients, healthcare facilities, and other organizations.
  • Provide education and training to clients on utilizing telemedicine technology for their appointments from their preferred locations.
  • Offer technical assistance to clients connecting to their telehealth appointments.
  • Respond to incoming calls promptly and professionally, directing inquiries to the appropriate personnel while ensuring all messages are addressed by the next business day.
  • Collect co-payments for same-day appointments.
  • Assist in coordinating care for clients, including tasks such as lab work requests and documentation management.
  • Process and manage daily referrals as assigned by the Central Referral & Scheduling Manager.
  • Input new referrals into the Electronic Health Record system and maintain accurate client information.
  • Ensure clinic schedules are optimized according to established guidelines.
  • Engage with clients, caregivers, and external agencies in a courteous and professional manner.
  • Verify that all necessary consents are completed prior to scheduling new patient appointments.
  • Confirm active client funding for scheduled appointments and update records as necessary.
  • Utilize the Patient Portal to assist clients with forms and inquiries.
  • Adhere to security protocols by encrypting communications containing protected health information (PHI).
  • Review upcoming appointments to prevent scheduling conflicts.
  • Authenticate caller identities by verifying three identifying factors and update client records accordingly.
  • Monitor and respond to IMPOWER emails and faxes in a timely manner.
  • Utilize IMPOWER tech support for any technology-related issues and notify supervisors as needed.
  • Follow policies for chat and instant messaging, ensuring PHI is not disclosed.
  • Oversee the distribution of daily fax communications to the appropriate departments.
  • Assist in daily eligibility processes and provide backup support to the CRS Manager.
  • Help manage patient credit card procedures and process payments for services.
  • Support the training of new staff members alongside the CRS Manager.
  • Familiarity with processing referrals through the API configuration system and generating waitlist reports.
  • Report any missed time clock punches and approve timecards weekly.
  • Assist management with special projects as required.
  • Complete mandatory training courses within designated timeframes.
  • Adhere to ethical standards, policies, and professional guidelines.
  • Perform other duties as assigned.
Qualifications:
  • High School Diploma or GED required; Associate's or Bachelor's degree preferred.
  • Bilingual candidates are preferred.
  • At least one year of experience in a fast-paced medical office environment, particularly with challenging clientele.
  • Successful completion of background screenings as required.
  • Valid driver's license and auto insurance with a clean driving record.
  • Negative results from a multi-panel drug screening.


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